Mobvoi Reviews

I bought a Ticwatch GTH, all sounded great with a nice spec and it worked really well - until I went for a swim in the sea and it immediately died! Just 1 month after purchase!
It was rated waterproof to 5ATM, however I was then informed by Mobvoi that the small print actually says not suitable for sea swimming!!! So just where would the 5ATM come in handy!
I contacted Mobvoi - very apologetic, and finally offered me a discount to buy another... It was just that the discount equated to slightly more than the price I had purchased it for...
They need to sort out their product specs and their rubbish after sales service.

Bought a Ticwatch Pro 3 Ultra GPS, the top model.

The watch was a little buggy, but worked pretty well and looked good, it even was capable of making phone calls!

Sadly after 5 months, the LCD stopped working and the watch didn't always power on. I contacted Mobvoi and they said that the warranty was not valid, because I bought it direct from Amazon.co.uk - and they are a 3rd party. I find this a very suprising tactic as Amazon are huge, but buyer beware with TicWatch and Mobvoi.

To Amazon's credit, they have refunded me for this, but shame on Mobvoi and TicWatch - appalling after sales service.

If your watch breaks in Europe you may not have a guarantee to get it fixed.

I have had 3 Ticwatchés and have been very happy (all top models) Now my last one broke down under warranty so I wrote Movoi. The watch is for water activity and proof til swimming, but I only used it for showering. The complaint was turned down because the watch cant handles soap, which must be the worst product design for water use ever made.
I have been very happy about the products, but apparently, it is time to upgrade to a product made for daily use.

I bought a TicWatch Pro 3 GPS, The watch works ok, but the battery life is garbage and after having it for less than a year, the screen has a crack (I can't say how, it was never abused). I guess for $300 I figured it would have gorilla glass. I contacted for warranty, they say "We are sincerely sorry that your product belongs to man-made damage, which will not covered by our warranty service." Then offered an exchange for 30% off the full price of a new watch.

This is a scam company we bought a treadmill from, then they tried to double bill us saying we split the payment with their splitit app for double the advertised price? They are sending harassing emails but we just cancelled the credit card they were trying to charge. Don't buy any of their products!!! beware!

I've recently purchased Ticwatch Pro 3 GPS directly from Mobwoi. I'm very statisfied with watch quality, offered discounts, shipping expedience, online registration process for additional warranty. Will purchase from them again.

Nothing works properly on this watch . customer service almost inexistent and when they do decide to write you dont expect to solve the problem . i could not return the watch .

I bought a ticwatch pro 3 from them and within 2 months the FTSN screen stopped working.

I contacted them and they provided a replacement now less than 5 months later the replacement wont even turn on and they wont replace it.

The watch is rated for IP68 and pool swimming suitable but they are saying this wears off over time so they are not replacing.

Stay away from mobvoi products they are not fit for purpose.

I bought TicWatch pro 3 LTE, which is very good product, battery last for 3 days easily with using all functions. GPS is very accurate even you are wearing at home watch will count steps. customer services is also good and very helpful. I will recommend this watch. Thanks ticwatch

My watch keeps getting stuck in bootloop because of a defect button.
Mobvoi support refuse warrenty claim because I have been wearing the watch in the shower, even tough water damage is not the cause of the defect. And this is even before receiving the watch for repairs.
This doesn't seam correct that they are allowed to refuse warranty, when what broke the warrenty is not the cause of the problem.
I would normaly think that they should prove this, before refusing warranty claims.